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DocuSign Envelope ID: BDDDD430-E4C8-4429-B240-4E14BF7C5CC7 <br /> 13. Serve as the liaison to HUD regarding HUD HMIS grants. <br /> b) Administer the software, including: <br /> 1. Ensure the software vendor complies with the responsibilities designated below in <br /> Section 4. <br /> 2. Report any concerns with the software vendor to the HMIS Advisory Board. <br /> 3. Inform CoCs and agencies how each software release will change or impact current <br /> workflow and operations. <br /> 4. Protect confidential data (in compliance with federal HMIS Standards, local privacy <br /> policies, and other applicable laws) and abide by any restrictions clients have placed on <br /> their own data. <br /> 5. Ensure software implementation is in accordance with all HUD regulations and policies. <br /> c) Support HMIS end users, including: <br /> 1. Provide and manage end user licenses, including authorizing usage and the level of <br /> access to HMIS for all users. <br /> 2. Add and remove Partner Agency administrators. <br /> 3. Provide all training and user guidance needed to ensure appropriate system usage, data <br /> entry, data reporting, and data security and confidentiality. <br /> 4. Provide required training for agency administrators and end users. <br /> 5. Establish the training requirements for users and agency administrators. <br /> 6. Maintain documentation of user training completion. <br /> 7. Outreach to Partner Agencies to provide end user support. <br /> 8. Develop and maintain a how-to manual that provides data entry guidance for users. <br /> 9. Maintain an email help desk for user support. <br /> 10. Communicate at least monthly with users through an e-newsletter. <br /> d) Ensure data quality, including: <br /> 1. Ensure all client and homeless program data are collected with adherence to the HUD <br /> HMIS Data Standards,the HMIS Policies and Procedures, and local additional <br /> requirements. <br />