OC Assistance Policy for 2019 NCHFA-Funded Urgent Repair Program (approved 090319)

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submitted to the Director of Orange County' s Housing and Community Development Department within ten ( 10 ) business days of the initial decision at 300 West Tryon Street , 3rd Floor of the Richard Whitted Building, Hillsborough , NC 27278 . 2 . Orange County will respond in writing to any complaints or appeals within fifteen ( 15 ) business days of receiving the written complaint and appeal . During the repair/ modification process : 1 . If the homeowner feels that repairs or modifications are not being completed per the contract, he/she must inform the contractor and applicable Orange County' s Rehabilitation Specialist . 2 . The Rehabilitation Specialist will inspect the work in question . If it is found that the work is not being completed according to contract , the Rehabilitation Specialist will review the contract and work write - up with the contractor, again and ask the contractor to remedy the problem . 3 . If problems persist , a Mediation Conference between the homeowner and the contractor may be convened by the Rehabilitation Specialist and facilitated by the County ' s Housing and Community Development Director . 4 . Should the Mediation Conference fail to resolve the dispute , the Housing and Community Development Director will render a written final decision . 5 . If the Rehabilitation Specialist finds that the work is being completed according to the contract and work write - up , the complaint will be noted and the Rehabilitation Specialist and the homeowner will discuss the concern and the reason for the Rehabilitation Specialist ' s decision . Will the Personal Information Provided Remain Confidential ? Yes . All information in applicant files will remain confidential . Access to the information will be provided only to County employees who are directly involved in the program , the North Carolina Housing Finance Agency and auditors . What about Conflicts of Interest ? No officer, employee or other public official of the County, or member of the Board of County Commissioners , or entity contracting with the County that exercises any functions or responsibilities with respect to URP19 shall have any interest , direct or indirect, in any contract or subcontract for work to be performed with program funding, either for themselves or those with whom they have family or business ties , during their tenure or for one year thereafter . Relatives of County employees , Board of County Commissioners and others closely identified with the County may be approved for rehabilitation assistance only upon public disclosure before the County Commissioners and written permission from NCHFA . What about Favoritism ? All activities under URP19 , including rating and ranking applications , inviting bids , selecting contractors and resolving complaints , will be conducted in a fair, open and non - discriminatory manner, entirely without regard to race , color , religion , national origin , sex , familial status and disability . Who can I Contact about URP197 Any questions regarding any part of this application or program should be addressed to : Diane Beecham , Community Development Specialist Orange County Department of Housing and Community Development P . O . Box 8181/ 300 W . Tryon Street Page 8