2019-607 DSS - NC DHHS MOU for support services

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ATTACHMENT 1I CORRECTIVE ACTION For this MOU covering Fiscal Year 2019-2020, the Department will not initiate any actions set forth in this Attachment related to a County's compliance with the performance requirements set forth in Attachment III. 1. Non-Compliance with mandated performance requirements or terms of the MOU a. In the event a County Department of Social Services (County DSS)** fails to satisfy a mandated performance requirement set forth in Attachment I for three consecutive months or five months in a 12-month period,or for two consecutive 12-month periods for those requirements that are measured annually, or fails to otherwise comply with a term of this MOU, the Department will provide the County DSS with written notification identifying the relevant mandated performance requirement or term and how the County DSS failed to satisfy it. b. Upon receipt of notification, the County DSS shall promptly provide the Department with written acknowledgment of receipt. c. If the County DSS does not agree that it failed to satisfy the mandated performance requirement or comply with the terms of the MOU, it shall set forth, in writing, the basis for its disagreement. If the County DSS believes its failure to adhere to a mandated performance requirement or term of this MOU is due in whole or in part upon the failure of the Department to meet any of its responsibilities under this MOU or other external factors (i.e., limited court dates, continuances,etc.), the County DSS shall set forth in writing how the failure of the Department or external factors to meet its responsibility to the County DSS contributed to the inability of the County DSS to meet the mandated performance standard or other term of this MOU. This notice shall be received by the Department, along with all supporting documentation, within 10 business days of the County DSS' receipt of the Department's written notification of non- compliance. d. If written notice is received in accordance with subsection (c)of this section,the Department will provide the appropriate division director with the all documentation received_ hollowing a review of all documentation,the division director will provide the county with a decision to proceed in developing a joint corrective action plan or to rescind the notice of non-compliance. 2. Joint Corrective Action Plan a. The County DSS and Department shall work together to develop a joint corrective action plan to address the non-compliance. The Parties will consider and address the County DSS's written disagreement with the identified non-compliance, if any, in the development of the joint plan. b. The joint corrective action plan shall include, at a minimum: i. The role and responsibility of DHHS in providing support to the County DSS to address the non-compliance. Page 16 of 25