Brookdale 2019-07-03 - Laserfiche WebLink

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Community Advisory Committee Quarterly/Annual Visitation Report County: Orange County Facility Type: Family Care Home Nursing Home Adult Care Home Facility Name/Address: Brookdale Meadowmont 100 Lanark Rd. Chapel Hill, NC 27517 Census: Licensed Total: 38/64 General: 30/48 Memory Care: 08/16 Visit Date: 7 / 03 / 2019 Time spent in facility: 1 hr 15 min Arrival time: 10:00 am pm Name of person exit interview was held with: Tonia Lea & Beth Riley Interview was held: in Person Phone Admin. SIC (Supervisor in Charge) Other Staff Rep. (Name & Title) Committee Members Present: Michael Zuber, Joan Rehm Autumn Cox Report Completed by: Michael Zuber Number of Residents who received personal visits from committee members: 7 Resident Rights Information is clearly visable: Yes No Ombudsman Contact Info is correct and clearly posted: Yes No The most recent survey was readily accessible: Yes No (Required for Nursing Homes Only) Staffing information clearly posted: Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 1. Residents were in good spirits, appeared well groomed and happy. Multiple residents complimented the care and kindness provided by staff. 2. One resident praised the laundry services provided by staff. Their clothes were neatly folded and freshly cleaned. 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? No 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 8. The staff does an excellent job recognizing the personal achievements and individuality of the residents. Most rooms are decorated and common areas full of resident pictures, staff pictures, and decorations honoring veterans. 14. A resident complained about the call bell not being monitored by staff. The resident previously addressed this with management and it’s been resolved. 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside Yes 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? No Yes Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. The staff do an excellent job communicating activities, multiple food menu options, who is the manager on duty, etc. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? 20. Does the facility have a Resident’s Council? Family Council? Yes Yes Areas of Concern Yes/No/NA Exit Summary