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<br /> <br />13. Were residents able to reach their call bells with ease? See Note Complaint was made by one of the residents <br />regarding the unreachability of the call bell. Call <br />bell in resident room dropped to the floor and <br />resident in distress was unable to reach due to <br />paralysis on side nearest floor. Resident called <br />facility desk at 5AM and call went unanswered. <br />Resident called another resident outside the <br />facility and she came over to attend to resident <br />distress. Staff was present when she arrived. <br />Gavin and Melanie are aware and complaint has <br />been raised to the next level. <br />14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br /> <br />YES <br /> <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br />N/A <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />N/A <br />N/A <br /> <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br />N/A <br />N/A <br /> <br />18. Do residents have privacy in making and receiving phone calls? YES <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />YES <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />YES <br />N/A <br /> <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br />YES Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the visit <br /> <br />1. Two med carts were unlocked while <br />unattended. (Wren and Cardinal <br />Neighborhoods) <br />2. Staff Huddle Report was left on the <br />commons room table. The Report <br />contained resident names and care plan <br />information. <br />3. Family member complained she could <br />not find contact information to report <br />complaints. A list of regulatory contacts <br />appeared prominently, but not easy to <br />find ombudsman information, i.e. who to <br />call and contact information. <br />4. Both findings (#1 and #2) were reported <br />and discussed with Administrator and <br />Nursing.