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DocuSign Envelope ID:4513128A-161B-4974-8BA0-1849A799EBA6 <br /> /XenTegra <br /> 3.1 GENERAL RESPONSIBILITIES <br /> During this Scheduled Engagement Contract,XenTegra will require the support of OGC's staff and computing <br /> resources. OGC agrees to provide the following: <br /> • OGC will grant the appropriate credentials for the consultant <br /> • OGC will grant remote access to the consulting resource to all systems necessary to complete the <br /> assigned objectives <br /> • OGC will supply the network resources needed to complete the assigned objectives <br /> • OGC will provide IP addresses and DNS names if requested <br /> • OGC will provide all software and operating system licensing to meet the engagement needs <br /> • OGC will perform any backup system and system changes when appropriate with the proper change <br /> control <br /> 3.2 SEC SPECIFIC CUSTOMER RESPONSIBILITIES <br /> • OGC will provide a single point of contact who is familiar with the environment and requirements to work <br /> with the XenTegra resource throughout the Scheduled Engagement Contract acting as a liaison between <br /> XenTegra and OGC <br /> • OGC will be prepared with a list of objectives for each scheduled session and will be available to <br /> participate in the work with the assigned XenTegra consultant when necessary <br /> • OGC will designate named contacts(including the primary contact)which will be allowed to request <br /> services and support from the assigned XenTegra consultant <br /> • OGC may be asked to perform problem determination activities as suggested by the assigned XenTegra <br /> consultant. These activities include, but are not limited to, network traces, capturing error messages,and <br /> collecting configuration information. <br /> • OGC may be asked to perform problem resolution activities including, but are not limited to,changing <br /> configurations, installing new versions of software,installing new software components,or modifying <br /> resources. <br /> • OGC is responsible for implementing procedures necessary to safeguard the integrity and security of <br /> software and data from unauthorized access and to reconstruct lost or altered files resulting from <br /> catastrophic failures. <br /> 3.3 GENERAL ASSUMPTIONS <br /> This Scheduled Engagement Contract and associated services are based upon the following assumptions: <br /> • Upon conclusion of this engagement it will be expected that OGC will use Citrix Technical Support to <br /> resolve any ongoing technical issues <br /> • All Services will be provided during Normal business hours unless otherwise stated in this Statement of <br /> Work. Normal business hours are Monday-Friday,9:OOam-5pm local time <br /> • Calls and meetings will be scheduled at a mutually agreeable time between XenTegra and OGC <br /> • XenTegra resources will have access to the keyboard to perform the work <br /> XenTegra <br /> Page 6 of 8 <br />