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DocuSign Envelope ID:AA5BF195-5AE4-4955-AC07-E075A128D351 <br /> i. The Provider shall provide qualified persons to the County to interpret between <br /> English and American Sign Language staff and clients. <br /> ii. The Provider and Interpreters shall relate to all County clients and staff in a <br /> respectful and professional manner. <br /> iii. The Provider and Interpreters will interpret the information being shared <br /> between client/family and staff as clearly as possible, without additional <br /> personal comments or biases on the topic being discussed. <br /> iv. The Provider shall provide Interpreters with valid NC Interpreting and <br /> Transliterating license and proof of certification through the Registry of <br /> Interpreters for the Deaf(RID). <br /> v. The Provider will follow the National Association of the Deaf https://nad.org/ <br /> Registry of Interpreters for the Deaf hqp://www.rid.orglethics/code Code of <br /> Professional Conduct and is hereby incorporated by reference. <br /> b. Procedures and Guidelines upon acceptance of assignment: <br /> i. The Provider agrees to provide at least 24 hour notice if the Interpreter is unable <br /> to participate in a scheduled client contact. <br /> ii. Neither the Provider nor Interpreters shall give out their home telephone <br /> number or cell phone number for later contact between the client and Provider. <br /> If asked, the Provider should generally instruct clients to call the Health <br /> Department front desk staff to schedule an appointment or to inquire about <br /> services. <br /> c. Client Confidentiality. <br /> i. The Provider acknowledges that they or their employees may have access to <br /> information that is confidential and provided by state and federal laws and <br /> agrees to comply with all privacy policies, regulations, and laws as well as the <br /> Health Insurance Portability and Accountability Act (HIPAA) of 1996 <br /> (P.L.104-191). <br /> ii. The Provider agrees to protect confidential information (e.g., client name, <br /> appointment type, telephone number, health information) that they or their <br /> employees may receive in doing business with County. The Provider shall <br /> ensure proper, safe storage and protection of client information during use, and <br /> shredding/deletion of such information when it is no longer necessary for <br /> business purposes. <br /> iii. Breaches of client confidentiality will result in automatic termination of this <br /> Agreement. <br /> 4. Duration of Services <br /> a. Term. The term of this Agreement shall be from July 1,2019 to June 30, 2020. <br /> b. Scheduling of Services. The Provider shall schedule and perform their activities in a <br /> timely manner. Should the County determine that the Provider is behind schedule, it <br /> Revised 06i19 <br /> 3 <br />