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<br /> <br />Siemens Industry, Inc. July 2, 2019 Page 8 <br /> <br />2.2.3 Online / Remote System Support & Diagnostics <br /> <br /> <br />Online / Remote System Support & Diagnostics. Monday through Friday: 8:00AM - <br />5:00PM System and software troubleshooting and diagnostics will be provided <br />remotely through the online support service (up to 8 hours) to enable faster response <br />to emergency service requests and to reduce the costs and disruptions of downtime. <br />Siemens will respond, Monday through Friday, during the hours of 8:00 AM – 5:00 <br />PM, excluding Holidays, upon receiving notification of an emergency, as determined <br />by your staff and Siemens. <br />If remote diagnostics determine a site visit is required to resolve the problem, a <br />technician can be dispatched. Onsite dispatch will be billable per our current time <br />and material policy (see Appendix A). <br /> <br /> <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: A9E76943-AF44-4034-A933-05655779889A