2019-499-E Human Rights Relations - Cindy Chen translation services

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DocuSign Envelope ID:4DOA7074-E28B-4FEA-A9EE-3856ABFCD1 DB 4. The Provider will submit an electronic version of the translation. Documents must be formatted using an MS Word software program and/or submitted as a PDF so that County staff can open and read the document. 3. Coun 's Responsibilities. County will compensate Provider as provided in subsection 4 for interpretation and translation services at the rate prescribed. Per hour reimbursement will begin at the time the Provider meets with County staff for the appointment and ends at the time the staff and interpreter contact is completed. There will be a minimum of one (1) hour of service for an appointment. County will reimburse the Provider for one (1) hours of interpretation service in the event of a same day cancelled appointment. That includes appointments for clients who do not show up for an appointment, and for those who cancel an appointment with Iess than 24 hour notice. 4. Payment for Services: The County agrees to pay at the rates specified for Services satisfactorily performed in accord with this Agreement. a. Compensation. Compensation for Basic Services shall include all compensation due the Provider from the County for all Services provided under this Agreement as specified below. i) Basic Services. The amount to be paid by the County shall not exceed Four Thousand, Nine Hundred Ninety Nine Dollars and Ninety Nine Cents Dollars ($4,999.99), to be paid at a rate of$40/hour for Interpretation Services and $ 50/hour with one hour minimun in translating a document for Translation Services. Payment shall be made within thirty (30) days of an invoice properly submitted to County. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. ii) The Provider shall complete and submit the County Invoice for Payment of Translation or Interpretation Services form to County staff at the time the service is rendered. County staff will verify the information, sign and forward the form for payment of services. Any additional charges not specified herein, must be mutually agreed to in advance by County and Provider and documented in writing with a letter signed by authorized representatives for County and Provider and,subject to budgeted funds. b. For interpretation services only: i) The Provider will record the start and finish time worked to the minute. After the first hour of service,payment will be calculated and paid per minute. ii) The Provider shall submit one invoice per client, unless there is a block of appointments without interruption. Without interruption means that there were no cancelled appointments and no lunch hour included. This is appropriate for a group of clients who are served for the same type of appointment, at the same location. For question, contact the departmental contact. iii) In the event of a cancelled appointment,the Provider is required to stay until relieved of duty by the individual in charge. County staff may require other interpreter-related services in place of the scheduled appointment. As stated above,the Provider may submit an invoice in the event of a broken appointment(with less than 24 hour notice). iv) If the Provider is assisting County staff with a large volume of phone calls outside of a scheduled appointment time, the Provider should complete a Call Log to submit along with M-vised 06/19 3