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DocuSign Envelope ID:86A1923E-E304-4469-8242-7D261A53191F <br /> te <br /> m pest Chapel Hill Convention&Visitors Bureau—iDSS CYCLONE—PAGE 5 of 11 <br /> PREPARED BY:Mark Lynch-Chief Client Officer <br /> C. Optional Features and Services <br /> a. Consulting Services. iDSS Global LLC offers best practice consulting to assist <br /> Client in streamlining processes. iDSS Global LLC offers this service at the <br /> standard billable hourly rate outlined in the fee schedule. This service can be <br /> performed on-site with a minimum of 4 hours and the Client agrees to pay all <br /> documented travel expenses per the Master Service Agreement,Section 2.1. This <br /> service can also be performed remotely, billable by the hour with a minimum of 1 <br /> hour. <br /> b. Online and Telephone Training. iDSS Global LLC offers additional training beyond <br /> what is covered in the scope of services. iDSS Global LLC offers this additional <br /> training at the standard billable hourly rate outlined in the fee schedule. <br /> Additional training can be performed on-site with a minimum of 4 hours and the <br /> Client agrees to pay all documented travel expenses per the Master Service <br /> Agreement,Section 2.1.Additional training can also be performed remotely, <br /> billable by the hour with a minimum of 1 hour. <br /> c. Custom Reports. iDSS Global LLC offers a wide variety of standard reports <br /> included in iDSS Cyclone, including occasional new reports for all clients. iDSS <br /> Global LLC may also prepare customized reports if Client requests at their <br /> expense. iDSS Global LLC will begin development of the report upon receiving a <br /> signed request or email from Client,describing the specifications, and approving <br /> the estimated fees. <br /> d. Data Updates. iDSS Global LLC will perform updates to a Client's database to <br /> update information contained in fields in the database. iDSS Global LLC will <br /> perform data updates upon receiving a signed request or email from Subscriber, <br /> describing the specifications,and approving the estimated fees. <br /> e. Custom Development. Certain features of iDSS Cyclone may be customized to a <br /> Client's specifications, if Client requests at their expense. If the requested feature <br /> is a possible customization, iDSS will begin customizing the feature upon <br /> receiving a signed request or email from Subscriber,describing the <br /> specifications,and approving the estimated fees. <br /> f. Email Credits. iDSS Cyclone has an email campaign feature that allows users to <br /> design and distribute email campaigns. Email Credits can be purchased in blocks <br /> of 50,000 at the rate outlined in the fee schedule. Email overage charge of.0125 <br /> per email credit will be assessed if insufficient email credits are available at the <br /> time of email campaign delivery. Licensing of this feature requires agreement to <br /> Schedule B:Anti Spam Policy <br /> 30 South 15th Street Suite 800 Philadelphia,PA 19102 •Office:800-274-8774 •Fax:800-274-8775 <br />