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DocuSign Envelope ID:CF88711B-EC21-4B19-9D93-F2D593C7F3CA <br /> IN THE EVENT OF AN EMERGENCY DURING YOUR PM ONLY CONTRACT: <br /> Customer will be charged T&M rates, as stated below. <br /> $ 150.00 per hour 8:00 AM—5:00 PM Monday—Friday <br /> $225.00 per hour 5:01 PM—7:59 AM Monday—Friday, All day Saturday <br /> $ 300.00 per hour All Day Sundays and Holidays <br /> Mileage: $0.65 per mile (minimum 50 miles) <br /> ❑ There is a four(4) hour minimum onsite labor charge per day in addition to actual travel hours for all <br /> service calls. <br /> ❑ All materials and shipping will be billed to the customer. <br /> ❑ Emergency Escalation Procedure: <br /> 1. Call DC Group Emergency Hotline 1-800-838-7927 <br /> 2. A DC Group Account Manager will return your call within 15 minutes. <br /> 3. After email approval of T&M rates, a Field Service Engineer will be dispatched to the site. <br /> 4. After troubleshooting and repairing the equipment as possible, Field Service Engineer will leave site. <br /> 5. DC Group Account Manager will provide a quote for replacement parts needed for additional repairs. <br /> 6. Customer will be invoiced for parts, labor, and shipping for all visits, subject to Net 30 payment terms, <br /> unless otherwise agreed upon in writing. <br /> ❑ Any deviations from these steps or additional requirements must be communicated in writing at the start of <br /> the contract. Please list deviations below. <br /> Sales Executive Signature <br /> Date <br /> 1.800.838.7927 1 dc-group.com Page 6 of 10 DCG-QPM-FRM0004 3/12/2018 <br />