Orange County NC Website
Browse       Search
DocuSign Envelope ID: E53DCC3C-B8E8-410C-BB50-A039C27BD393 <br /> Unless written permission is obtained from the County, all waste shall be transported from <br /> County collection points and packaged and transported appropriately. Material collection from <br /> each individual site shall be weighed for HHW and quantified in gallons for OFOA. <br /> 6.1.4Weather Events <br /> The County will contact the Contractor in the event of any weather related delay's or closures. <br /> Weather related decisions are typically made the day of by 5:00 a.m. <br /> 6.1.5 Contractor CoveraP_e <br /> Contractor must provide contact information for twenty-four (24) hours per day for Contractor <br /> contract representative, contract site supervisors and site attendants. The County must have <br /> contact information for all Contractor staff working or that may work at the WRC's or collect <br /> OFOA. The County suggests four (4) people be assigned to Orange County programs with three <br /> (3) staffing and managing HHW and two (2) to collect and monitor OFOA. When a Contractor is <br /> scheduled for time off, the County must be informed a week ahead of time for a day, and a <br /> month ahead of time for a week. Each HHW is open a total of fifty-nine (59) hours a week. OFOA <br /> collections can be found in Attachment G. <br /> 6.1.6 Customer Complaints <br /> Complaints from participants or others impacted by this service received by the County will be <br /> transmitted by the County via phone or email for resolution. For each complaint, the Contractor <br /> shall provide a written response and resolution within three (3) business days of being informed <br /> of the complaint(s) in the format specified by the County. If multiple complaints are made about <br /> a particular employee, the Contractor will be asked by the County to re-assign that employee. <br /> 6.1.7 Spillage <br /> Any waste spilled as a result of collection will be cleaned up by the Contractor within one (1) hour <br /> of occurrence. The County should be informed of such spills and, at the County's sole discretion, <br /> will assist in cleanup if mutually agreed upon and possible. Procedures should follow applicable <br /> rules and regulations. <br /> 6.1.8 Trash and Recycling at HHW <br /> The County shall provide usable carts or dumpsters with securely fitting lids and operating <br /> wheels. Dumpsters shall be leak proof with securely fitting lids, appropriately labeled and easy to <br /> utilize. The Contractor shall empty containers utilized throughout the day for trash and recycling <br /> on a daily basis. The Contractor shall empty and properly sort materials into County operated <br /> receptacles at the WRC. Both WRCs contain areas to dispose of trash and recycling. There will be <br /> an additional storing location at both sites to capture empty paint cans. Paint should be dried <br /> and then dumped into scrap metal on a daily basis. <br /> 6.1.9 HHW Storing Containers <br /> 26 of 45 <br /> RFP No. 5255 <br />