Brookshire 2019-05-15 - Laserfiche WebLink

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14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Yes* 14. This was an area of concern at the last visit but response from residents this time is that call bells are responded to in a reasonable time most of the time.Two assisted living residents mentioned call bells were rarely necessary as staff checked in on them often and that staff were visible in the hallways. Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes* 15. Activities are varied and being carried out as scheduled even though the facility has been without an Activity Director since early this year due to illness. A new Activity Director is being hired and to start work soon. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes* Yes 17. Comments on food were mostly positive. One person expressed appreciation that alternatives were always available if she did not want an item on the menu. 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes No Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? No issues to follow up on. Topics to follow up on: Resident satisfaction with 12 hour shifts. Meet with new Activity Director. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. In our conversation with the Quality Assurance Director and the Administrator we discussed the items shown above. Brookshire has shifted from 8 hour shifts to 12 hour shifts for CNAs and nurses. Unit managers and the DON continue to work 8 hour shifts. According to Administrator and Quality Assurance Director the change has been well received by both staff and residents.