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<br /> <br />14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br />Yes* 14. This was an area of concern at the last visit <br />but response from residents this time is that call <br />bells are responded to in a reasonable time <br />most of the time.Two assisted living residents <br />mentioned call bells were rarely necessary as <br />staff checked in on them often and that staff <br />were visible in the hallways. <br /> <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br />Yes* 15. Activities are varied and being carried out as <br />scheduled even though the facility has been <br />without an Activity Director since early this year <br />due to illness. A new Activity Director is being <br />hired and to start work soon. <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />Yes <br /> <br />Yes <br /> <br />17. Are residents asked their preferences about meal/snack <br />choices? <br />Are they given a choice about where they prefer to dine? <br />Yes* <br /> <br />Yes <br />17. Comments on food were mostly positive. <br />One person expressed appreciation that <br />alternatives were always available if she did not <br />want an item on the menu. <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />Yes <br />No <br /> <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br /> <br />No issues to follow up on. <br /> <br />Topics to follow up on: <br />Resident satisfaction with 12 hour shifts. <br />Meet with new Activity Director. <br /> <br /> Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the <br />visit. <br /> <br />In our conversation with the Quality Assurance <br />Director and the Administrator we discussed the <br />items shown above. <br />Brookshire has shifted from 8 hour shifts to 12 <br />hour shifts for CNAs and nurses. Unit managers <br />and the DON continue to work 8 hour shifts. <br />According to Administrator and Quality <br />Assurance Director the change has been well <br />received by both staff and residents.