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14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br />Yes* <br /> <br />* one resident indicated call times <br />were slow on occasion but were <br />usually quick. Other residents felt <br />the response times were adequate, <br />Resident Services Yes/No/NA Comments/Other <br />Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br />Yes Residents indicated that there were <br />a variety of activities offered, and <br />were encouraged to participate <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />Yes <br /> <br />yes <br /> <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br />Yes* <br /> <br />17* Residents reported being <br />content with the food, and although <br />they can select what option they <br />want prior to the food being <br />delivered. One resident indicated <br />that the food service staff informed <br />her she cannot request a different <br />meal once the food is delivered in <br />the future. (she asked for the other <br />option after she realized she did not <br />like the meal she originally ordered) <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />Yes <br />Yes <br />we met with a resident who <br />indicated that they participated <br />regular in resident’s counsel. A <br />family member we talked to <br />indicated they had received info on <br />council <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br /> <br />N/a Discuss items from “Areas of <br />Concern” Section as well as any <br />changes observed during the visit <br />1. A resident reported that they <br />were told they were not allow to <br />change food choice once meals <br />were delivered, <br />2. The negative experience with a <br />CNA reported to us by a resident. <br />This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. <br />