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DocuSign Envelope ID:92CA6B6A-5CBD-40AE-8FF1-B6100066874C <br /> 4, The Provider will submit an electronic version of the translation. Documents must <br /> be formatted using an MS Word software prograan and/or submitted as a PDF so that <br /> County staff can open and read the document. <br /> 3. County's Responsibilities. County will compensate Provider as provided in subsection 4 for <br /> interpretation and translation services at the rate prescribed. Per hour reimbursement will begin <br /> at the time the Provider meets with County staff for the appointment and ends at the time the <br /> staff and interpreter contact is completed. There will be a minimum of one (1) hour of service <br /> for an appointment. County will reimburse the Provider for one (1) hours of interpretation <br /> service in the event of a same day cancelled appointment. That includes appointments for clients <br /> who do not show up for an appointment,and for those who cancel an appointment with less than <br /> 24 hour notice. <br /> 4. Payment for Services: The County agrees to pay at the rates specified for Services satisfactorily <br /> performed in accord with this Agreement. <br /> a. Compensation. Compensation for Basic Services shall include all compensation due the <br /> Provider from the County for all Services provided under this Agreement as specified below. <br /> i) Basic Services. The amount to be paid by the County shall not exceed Twenty Thousand <br /> Dollars ($20,040), to be paid at a rate of $44lhour for Interpretation Services and $ <br /> 0.12/word for Translation Services. Payment shall be made within thirty (30) days of an <br /> invoice properly submitted to County. Should Provider fail to perform its duties under the <br /> terms of this Agreement, County may, without fault or penalty, withhold any payment <br /> associated with the work to be performed until such time as said work is completed. <br /> ii) The Provider shall complete and submit the County Invoice for Payment of Translation or <br /> Interpretation Services form to County staff at the time the service is rendered. County staff <br /> will verify the information, sign and forward the form for payment of services. Any <br /> additional charges not specified herein, must be mutually agreed to in advance by County <br /> and Provider and documented in writing with a letter signed by authorized representatives <br /> for County and Provider and,subject to budgeted funds. <br /> b. For interpretation services only: <br /> i) The Provider will record the start and finish time worked to the minute. After the first hour <br /> of service,payment will be calculated and paid per minute. <br /> ii) The Provider shall submit one invoice per client, unless there is a block of appointments <br /> without interruption. Without interruption means that there were no cancelled appointments <br /> and no lunch hour included. This is appropriate for a group of clients who are served for the <br /> same type of appointment, at the same location. For question, contact the departmental <br /> contact. <br /> iii) In the event of a cancelled appointment,the Provider is required to stay until relieved of duty <br /> by the individual in charge, County staff may require other interpreter-related services in <br /> place of the scheduled appointment. As stated above, the Provider may submit an invoice in <br /> the event of a broken appointment(with less than 24 hour notice). <br /> iv) If the Provider is assisting County staff with a large volume of phone calls outside of a <br /> scheduled appointment time, the Provider should complete a Call Log to submit along with <br /> Revised 06/19 3 <br />