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DocuSign Envelope ID:92CA6B6A-5CBD-40AE-8FF1-B6100066874C <br /> iv. The Provider will interpret and translate the information to the best of his/her ability. <br /> c. Client Confidentiality. <br /> i. The Provider acknowledges that she/he may have access to information that is confidential <br /> and provided by state and federal laws and agrees to comply with all privacy policies, <br /> regulations, and laws as well as the Health Insurance Portability and Accountability Act <br /> (HIPAA)of 1996 (P.L.104-191). <br /> ii. The Provider agrees to protect confidential information (e.g., client name, appointment <br /> type, telephone number, health information) that he/she may receive in doing business <br /> with County. The Provider should ensure proper, safe storage and protection of client <br /> information during use, and shredding/deletion of such information when it is no longer <br /> necessary for business purposes. <br /> iii. Breaches of client confidentiality will result in automatic termination of this Agreement. <br /> d. Scope of Services. <br /> i. Procedures and Guidelines Upon Acceptance of an Interpretation Assignment: <br /> 1. The Provider agrees to give at least 24 hour notice if he/she is unable to participate <br /> in a scheduled client contact. <br /> 2, The Provider will be expected to make confirmation phone calls to clients in <br /> advance of an assigned appointment, when feasible, and when the Provider is <br /> provided the information by County staff. The Provider should notify County staff <br /> as soon as possible if the client has told the Provider that he/she will not be able to <br /> make the appointment and/or if he/she needs to reschedule. These confirmation <br /> calls will not be paid for separately, but are considered part of the service when the <br /> Provider accepts an assignment for an appointment. <br /> 3. The Provider shall not have contact with County clients without County staff being <br /> present, unless specifically asked by staff to call clients to confirm or schedule <br /> appointments. It is not acceptable for the Provider to give out his/her home <br /> telephone number or cell phone number for later contact between the family and <br /> Provider. <br /> i i. Procedures and Guidelines when the Provider Accepts a Translation Assignment: <br /> 1. When asked to translate from English into the second language, the Provider will <br /> review the original English version and request any clarification from County staff <br /> prior to translation. <br /> 2. As needed,the Provider will discuss with County staff recommendations to improve <br /> the utility and cultural appropriateness of material for the target audience prior to <br /> translation. Upon consultation with Provider, County staff may choose to modify <br /> the English version before resubmitting for a direct translation. Document <br /> consultation may be charged as part of the translation service, but must be agreed <br /> upon in advance. <br /> 3. All translations should match the original version in terms of content and format. <br /> Revised 06/19 2 <br />