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DocuSign Envelope ID:077467FD-CF35-412C-ADDF-4CCB3945FA4E <br /> Warranty <br /> All products are covered for one year,parts and labor,from date of hand over. An extended maintenance <br /> program is available. This includes parts and labor on all products for the second year after date of hand over. <br /> Service Rates <br /> Out of warranty call out is charged at$95.00 per hour and$120.00 per hour out of hours(regular business <br /> hours are 8.00 am to 5.00 pm,Monday to Friday). Response time is same day if service call is requested <br /> before 10.00 am or if the system is down due to failure. <br /> Service Contract <br /> A maintenance program is offered below. <br /> Full Maintenance 2nd Year $ 548.30 per year <br /> Terms of Payment <br /> Unless otherwise arranged, 50%of payment is due upon receipt of order,and 50%of payment is <br /> due upon project completion. Interest will be charged at a rate of 1.5 %per month on accounts 30 <br /> days past due and a 2%discount is offered for payment within 10 days of receipt of invoice. <br /> Validity <br /> These rates are valid for a period of thirty days from today's date. <br /> We trust that in submitting this proposal we have addressed all your requirements. Should you require further <br /> clarification or additional information,please do not hesitate to contact us. <br /> Sincerely, <br /> Alan Jelley <br /> ProNet Systems,Inc. <br /> Accepted: Ilocusigned by- <br /> Signed ..., 704E51S1 ACC 1400 .........................For and On Behalf of Orange County <br /> Gary Donaldson Finance Director <br /> ......................................................................................... Print Name& Title <br /> 7/1/2019 <br /> Date.......................................................... <br /> )030619 OranIle County—Link RLIilding--inance Department-Security Upgrades 'roNet Svstems, Inc. 2 <br />