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PAGE 16 <br />(mended <br />4/1/88 <br /> <br />Amended <br />3/1/8$ <br /> <br />refused to those participating in the unauthorized connection <br />or its use. <br />XIII. COMPLAINTS - ADJUSTMENTS <br />A. If a user believes any statement of <br />charges to be-in error, the user may present a claim in <br />person to the billing.and collection agent of the County <br />before the statement becomes delinquent. Any such claim made <br />after the statement has become' delinquent will not be <br />effective in preventing discontinuation of service as <br />.provided in these rules, and regulations. •The user may pay <br />such statement under protest and the payment will not <br />prejudice the claim in case an error is found.. Adjustment <br />will thereafter be made for any such error. <br />B. Request for special meter readings or <br />tests will be governed by the rules and. regulations <br />established for that purpose by Orange County and its agents. <br />XIV. RETURN CBECK FEE <br />Each check-for payment is accepted subject to <br />collection. The normal policies of the County's billing and <br />collection agent regarding returned checks shall be followed. <br />All fees collected, provided they do not exceed those <br />permitted by law, shall be the property of the County's <br />..billing and collection agent. <br />XV. ABRIDGEMENT OR MODIFICATION OF RULES <br />A. No promise, agreement or representation <br />of any employee of Orange County will be binding upon the <br />13