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Warranty <br />All products are covered for one year, parts and labor, from date of hand over. An extended maintenance <br />program is available. This includes parts and labor on all products for the second year after date of hand over. <br />Service Rates <br />Out of warranty call out is charged at $90.00 per hour and $110.00 per hour out of hours (regular business <br />hours are 8.00 am to 5.00 pm, Monday to Friday). Response time is same day if service call is requested <br />before 10.00 am or if the system is down due to failure. <br />All product is covered for one year, parts and labor, from date of hand over. A Service Contract for an <br />extended maintenance program is offered if required. This includes parts and labor on all products for the <br />second year after date of hand over. <br />Service Contract <br />A maintenance program is offered below. <br />Full Maintenance $ 69.26 per year <br />Terms of Payment <br />Unless otherwise arranged, 50% of payment is due upon receipt of order, and 50% of payment is due upon <br />project completion. Interest will be charged at a rate of 1.5 % per month on accounts 30 days past due and a <br />2% discount is offered for payment within 10 days of receipt of invoice. <br />Validity <br />These rates are valid for a period of thirty days from today’s date. <br />We trust that in submitting this proposal we have addressed all your requirements. Should you require further <br />clarification or additional information, please do not hesitate to contact us. <br />Sincerely, <br />Alan Jelley <br />ProNet Systems, Inc. <br />Accepted: <br />Signed ……………………………………………….For and On Behalf of Orange County <br />…………………………………………………..………………………… Print Name & Title <br />Date…………………………………………………. <br />Q102418-A Orange County-The Commons Parking Lot Camera Coverage ProNet Systems, Inc. <br />DocuSign Envelope ID: 27D28DB4-9B84-41D4-BFCB-D7A58C051145