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Warranty <br />All products are covered for one year, parts and labor, from date of hand over. An extended maintenance <br />program is available. This includes parts and labor on all products for the second year after date of hand over. <br />Service Rates <br />Out of warranty call out is charged at $95.00 per hour and $120.00 per hour out of hours (regular business <br />hours are 8.00 am to 5.00 pm, Monday to Friday). Response time is same day if service call is requested <br />before 10.00 am or if the system is down due to failure. <br />Service Contract <br />A maintenance program is offered below. <br />Full Maintenance 2 <br />nd Year $ 36.65 per year <br />Terms of Payment <br />Unless otherwise arranged, 50% of payment is due upon receipt of order, and 50% of payment is <br />due upon project completion. Interest will be charged at a rate of 1.5 % per month on accounts 30 <br />days past due and a 2% discount is offered for payment within 10 days of receipt of invoice. <br />Validity <br />These rates are valid for a period of thirty days from today’s date. <br />We trust that in submitting this proposal we have addressed all your requirements. Should you require further <br />clarification or additional information, please do not hesitate to contact us. <br />Sincerely, <br />Alan Jelley <br />ProNet Systems, Inc. <br />Accepted: <br />Signed ……………………………………………….For and On Behalf of Orange County <br />…………………………………………………..………………………… Print Name & Title <br />Date…………………………………………………. <br />Q031419 Orange County–Efland Cheeks Community Center – Add One (1) Exterior Dome Camera 2 <br />DocuSign Envelope ID: 4DDA78F3-4A40-47DF-B610-589666A418F5