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<br />4/2/2019 Orange County North Carolina-BSA-NC-FL-77314 PAGE 3
<br />STATEMENT OF WORK
<br />Orange County North Carolina
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<br />Notes:
<br />x Pre-Scheduled Work is when Customer notifies ePlus at least three (3) business days in advance of
<br />date/time work is required.
<br />x ePlus makes no guarantee that resources will be available to respond to emergency requests.
<br />Unscheduled requests will be handled using commercially reasonable efforts only.
<br />x Normal Business Hours (NBH) are defined as Monday through Friday 8am-5pm, except for ePlus holidays.
<br />x Services delivered during Non-Business Hours, weekend hours, and hours in excess of forty (40) hours per
<br />week or eight (8) hours per day will be billed at the overtime rate.
<br />x A minimum of four (4) hours shall be charged for any work done onsite.
<br />x A minimum of one (1) hour shall be charged for any work done remotely.
<br />x All work shall be billed in 30-minute increments after any minimums have been applied.
<br />x Travel over fifty (50) miles from 511 Davis Drive, Suite 350, Morrisville, NC 27560 could be subject to an
<br />additional charge. When travel exceeds a fifty (50) mile radius from assigned work location all travel time
<br />will be billed to Customer.
<br />x All materials used shall be billed separately.
<br />x Senior ePlus staff providing Services in emerging or specialty technologies will bill at the Architect level or
<br />higher.
<br />x Emerging or specialty technologies include, but are not limited to:
<br />o Unified Communications and Collaboration: VOIP, mobility, presence, video, TelePresence
<br />o Contact Center
<br />o Virtualization
<br />o Advanced data center: Data Center Ethernet/Data Center Bridging, Unified Fabric/FCoE, Unified
<br />Computing System, load balancing, multi-context/multi-tenancy, HPC
<br />o Advanced storage: virtualization, de-duplication, replication
<br />o Advanced systems: LDAP/Active Directory design, Exchange design, high availability design,
<br />database servers
<br />o Advanced routing/switching: network virtualization and VRFs, service provider, MPLS, WAN
<br />optimization, DMVPN, virtual port channel, virtual switching system, IPv6, routing design,
<br />asymmetric routing, route health injection, optical (DWDM, ONS, etc.)
<br />o Advanced security solutions: NAC, IPS, SIEM, vulnerability/penetration testing, TrustSec, PKI,
<br />802.1x, DOS
<br />o Advanced wireless: voice over wireless LAN, location services, intrusion, site surveys, wireless
<br />mesh, bridges, long-haul wireless
<br />o Physical security and IP surveillance
<br />o Content networking: digital signage, content caching/distribution
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<br />x All requested Services should be pre-scheduled through ePlus’ Service Coordinators by calling emailing
<br />KEnglish@EPLUS.com.
<br />x Services rendered will be deducted from the posted purchase order. Any purchase order issued under
<br />this BSA shall expire within one (1) year of issuance.
<br />Regular statements of the balance of the agreement will be provided. When the balance has been
<br />depleted, further Services are conditioned on Customer’s issuance of a new purchase order under this
<br />BSA. A new agreement or change request is not required unless ePlus’ pricing has changed.
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<br />DocuSign Envelope ID: 7A2DAB3D-E282-414C-964B-4E2667348C8B
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