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DocuSign Envelope ID:6ADCODA4-8OF1-42F5-A151-C7F99A87D2A7 <br /> OBJECTIVE <br /> General Support: <br /> Orange County, N.C. is interested in a team that can support IT projects and lend some helping <br /> hands when needed.There are instances where an extra set of hands would be useful for break/fix <br /> issues, advice on possible new software, and the general implementation of technology solutions <br /> and support wherever Dynamic Quest can assist. <br /> Dynamic Quest offers block hours to be used as needed by Orange County, N.C.. All of our <br /> engineers are extensively trained and have a wide experience base to recall from for a broad <br /> spectrum of ways projects can be accomplished. Each has dedicated experience with servers and <br /> can rely on both training and their experience base to expertly navigate and guide you on how <br /> changes will affect the network environment, and can fix issues once and then move on to other <br /> issues, as well as help with future technology that becomes available. <br /> Strength of service and expertise is what we look for and condition in our engineers, ensuring time <br /> savings and therefore net cost saving for our clients. Since what may take a less-experienced and <br /> skilled technician two (2) hours to accomplish, may only take one (1) hour with a engineer, our <br /> clients experience greater net savings, even if rate-per-hour is higher for the more skilled engineer, <br /> through a more efficient and speedy time-to-resolution. In addition, our clients enjoys the benefit of <br /> simplified billing and invoices by having one rate for all. <br /> BLOCK HOUR SUPPORT <br /> Areas of Support <br /> Block Hour Support can cover the areas below or many others. Block hours can be applied for all <br /> the services that Dynamic Quest offers. <br /> • General troubleshooting 0 Server and Application support <br /> • Virtualization 0 End-User PC maintenance <br /> • Preventative maintenance and policies 0 Network configuration changes as required <br /> • Printer issues or network sharing issues 0 24/7 Help Desk support <br /> • Server maintenance 0 Network hardware maintenance <br /> • Email server configuration and 0 Common application server support and <br /> maintenance maintenance <br /> • Weekly maintenance routines (backups, 0 Disaster recovery support, offsite backup <br /> server maintenance, etc...) services recommendations <br /> • Monitoring support 0 Security maintenance and configuration <br /> • Software patching, version controls, etc. <br /> DYNAMIC <br /> QUEST'" Dynamic Quest // 336.370.0555 // dynamicquest.com Page:2 <br />