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DocuSign Envelope ID:C6E15713-B3F4-473E-AACD-3CA1AD487309 <br /> Support Agreement Orange County, NC <br /> Table of Contents <br /> About Planet Technologies ..............................................................................................3 <br /> Microsoft Award Winning Partner......................................................................................................................3 <br /> Strong Customer Service - Exceeding Client Expectations.......................................................................3 <br /> TechnologyExpertise...............................................................................................................................................4 <br /> PlanetAt A Glance....................................................................................................................................................5 <br /> Online Consulting Agreement..........................................................................................6 <br /> Scopeof Work............................................................................................................................................................6 <br /> Pricing - Time and Materials............................................................................................8 <br /> PaymentTerms..........................................................................................................................................................8 <br /> Travel .............................................................................................................................................................................8 <br /> Operational Assumptions .................................................................................................9 <br /> Termsand Conditions.....................................................................................................11 <br /> 1. Professional Services................................................................................................................................... 11 <br /> 2. Payment and Invoices................................................................................................................................. 11 <br /> 3. Reporting...................................................................................................................................................... 12 <br /> 4. Confidentiality............................................................................................................................................. 12 <br /> 5. Indemnification........................................................................................................................................... 12 <br /> 6. Independent Contractor.......................................................................................................................... 13 <br /> 7. Term and Termination............................................................................................................................. 13 <br /> 8. Miscellaneous.............................................................................................................................................. 13 <br /> Proposal I Page 2 of 15 (:w1anet <br /> Technologies <br />