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DocuSign Envelope ID:C6E15713-B3F4-473E-AACD-3CA1AD487309 <br /> Support Agreement Orange County, NC <br /> 8.2 Entire Agreement. This Agreement and any SOWS constitute the entire agreement <br /> between Planet and Customer, and merge all prior and contemporaneous communications with <br /> respect to the subject matter hereof. This Agreement will not be modified except by later written <br /> agreement signed by both parties. <br /> 8.3 Severability/Waiver. If any Provision of this Agreement will be held by a court of <br /> competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions will <br /> remain in full force and effect. No waiver of any breach of any provision of this Agreement will <br /> constitute a waiver of any other breach of the same or any other provision hereof, and no waiver <br /> will be effective unless made in writing and signed by an authorized representative of the <br /> waiving party. <br /> 8.4 Critical Technical Issues. Subsequent to production launch, Planet will provide to <br /> Customer, at no additional charge, the services necessary to correct verifiable P1 bugs for a <br /> period of sixty (60) days. P1 bugs are defined as Critical Technical Issues consisting of a total <br /> loss of core functionality in the licensed software or inoperability of the Software in production <br /> (i.e. a down system) that severely affect the Customer's business operations. All reported bugs <br /> must be verified and reproducible in the CLIENT product testing lab prior to referral to <br /> provider. The warranty period shall begin when the product is generally available to customers. <br /> 8.5 Force Majeure <br /> Neither party shall be in default or otherwise liable for any delay in or failure of its performance <br /> under this Agreement where such delay or failure arises by reason of any Act of God, or any <br /> government or any governmental body, acts of the common enemy, the elements, strikes or <br /> labor disputes, or other similar or dissimilar cause beyond the control of such party. <br /> IN WITNESS WHEREOF, the parties have agreed to the terms and conditions of this Agreement <br /> as of the Effective Date indicated below. <br /> Orange County, NC Planet Technologies <br /> Signature Date Signature Date <br /> Print Name Planet Technologies <br /> 20400 Observation Dr, Ste 107 <br /> Germantown, MD 20876 <br /> Company Name <br /> Proposal I Page 14 of 15 (:w1anet <br /> Technologies <br />