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DocuSign Envelope ID:C6E15713-B3F4-473E-AACD-3CA1AD487309 <br /> Support Agreement Orange County, NC <br /> • The Customer must delegate all required administrative rights to Planet Technologies, Inc. <br /> personnel for the duration of the project. <br /> • The Customer acknowledges that this proposal is based on information provided by <br /> Customer and any third parties chosen by Customer. Inaccuracy or deviation from the <br /> information provided may require a change order. Any additional remediation that arises <br /> after initial discovery or project initiation may necessitate a change order. <br /> • The Customer will provide remote access to the on-premises infrastructure if requested by <br /> Planet Technologies, Inc. <br /> • The Customer must have access to its public DNS records and the ability to create and <br /> modify all appropriate DNS records. <br /> • The Customer acknowledges that Planet Technologies, Inc. is not responsible for the <br /> successful backup or restoration of existing file systems. <br /> • The Customer acknowledges that Planet Technologies, Inc. and its agents will not be <br /> responsible for software issues that arise from limitations or "bugs" of COTS (Commercial <br /> Off-The-Shelf) software. <br /> • The Customer acknowledges that Planet Technologies, Inc. and its agents will not be <br /> responsible for the functionality, integrity, security or performance of any software or <br /> hardware provided by the client or a third party. <br /> • The Customer agrees that any Customer network changes made will be immediately <br /> reported to Planet Technologies, Inc.'s Project Manager or designee. <br /> • Periodically Planet may receive compensation from Microsoft based on the customer's <br /> consumption of Microsoft Cloud Services. <br /> Proposal I Page 10 of 15 (:w1anet <br /> Technologies <br />