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DocuSign Envelope ID:C6E15713-B3F4-473E-AACD-3CA1AD487309 <br /> Support Agreement Orange County, NC <br /> Operational Assumptions <br /> • The Customer must arrange for suitable personnel to be available on-site or through other <br /> communication channels to furnish necessary information as requested and in a timely <br /> manner. <br /> • The Customer must appoint, in writing, a corporate Project Manager or designee with <br /> authority to make binding decisions on behalf of the Customer. The Project Manager or <br /> designee will be responsible for all communications and approval of changes to the scope of <br /> work on behalf of the Customer as well as responsible for coordinating activities with any <br /> third party service providers retained by the Customer. <br /> • Unless otherwise specified herein, Planet Technologies, Inc. shall perform services during <br /> normal business hours Monday through Friday 8am until 5pm unless otherwise specified <br /> herein. <br /> • Where applicable, Planet Technologies, Inc. agrees to provide services during the Period of <br /> Performance, if specified, in this agreement. Additional labor outside of the Period of <br /> Performance and occasioned by delays from the Customer or matters outside of the control <br /> of Planet Technologies, Inc. may require a Change Order. <br /> • The Customer must provide timely responses to requests for information and is responsible <br /> for same from third party vendors retained by the Customer. Timely is to be determined in <br /> the context of the engagement and Planet will notify Client designee when it deems <br /> responses are not timely. <br /> • The Customer must provide access to facilities as required in the Proposal but at a minimum <br /> a working environment with phone and network connections for each resource dedicated to <br /> this project, and a secure area must be provided for the purpose of storing tools, software <br /> and hardware as required by the project and as appropriate. <br /> • The Customer must acquire all necessary hardware and software as set forth in the Proposal <br /> unless specifically designated otherwise. Planet will assist in defining the requirements. <br /> • The Customer agrees that Project scope is specifically limited to the scope outlined in this <br /> document. <br /> • The Customer agrees that changes to the scope of the project outlined in this proposal will <br /> require a Change Order, said change order process to be, at a minimum, in writing and <br /> executed and agreed to by both parties. <br /> • Planet Technologies, Inc. is not responsible for software issues that may arise due to <br /> hardware or platform incompatibility. Planet Technologies, Inc. always recommends utilizing <br /> components from Tier 1 manufacturers. <br /> Proposal I Page 9 of 15 (:w1anet <br /> Technologies <br />