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<br /> <br />14. Did staff answer call bells in a timely & courteous manner? <br /> <br /> <br /> <br />If no, did you share this with the administrative staff? <br /> NO <br /> <br /> <br /> <br />YES <br />One resident remarked her undergarments <br />were changed only after 14 hours; often <br />waiting 2 plus hours for call light answer on <br />night shifts <br />Several residents commented about staff <br />wearing ear “pods” connected to what <br />appeared like personal cell phones; <br />attributable to staffing numbers, which while <br />posted were felt by some residents to be <br />inadequate especially at night. <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br /> YES Although choices were asked, 3 residents felt <br />the group activities were not to their liking, <br />too simple and/or uninteresting <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />N/A <br /> <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br /> YES <br /> YES <br />Four residents complained food was poor <br />18. Do residents have privacy in making and receiving phone calls? YES <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br /> N/A <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br /> No <br /> <br /> <br />