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<br /> <br />13. Were residents able to reach their call bells with ease? Yes <br />14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br />No* <br /> <br />14. Some residents stated that response to call <br />bells was quick. A number of residents, on one <br />hall, did complain about slow response. The <br />administrator was advised. <br /> <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br />Yes 15. During our visit, residents were enjoying <br />someone singing at the piano. There are not <br />many weekend activities planned which may be a <br />result of the fact that the activities director is ill. <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />Yes <br /> <br />Yes <br /> <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br />Yes <br />Yes <br /> <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />Yes <br />No <br /> <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br />Call bell response time. <br /> <br />Yes Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the visit. <br /> <br />In our conversation with the Executive Director, <br />we discussed the items shown above. With <br />regards to the illness of the activities direct, he <br />stated that activities were taking place as usual <br />and were not disrupted. <br />Additionally we talked about: (1) Family <br />members stated that things are good in the <br />facility. 4 residents said that the facility provides <br />great care and that staff are nice. They also said <br />that food is good. (2) The assisted living areas <br />are quite nice, and residents seem generally <br />happy in those parts of the facility. One family <br />mentioned that she was very appreciative of the <br />staff efforts to meet her mother’s increasing <br />needs so that she could age in place and not <br />have to adjust to a move from assisted living.(3) <br />Brookshire is shifting from 8 hour shifts to 12 hour <br />shifts because that will make it easier for staff to <br />coordinate possibly other work that they might do