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DocuSign Envelope ID:66F168C2-3C54-4274-9428-4F16B3F1802A <br /> 0 EXHIBIT H-1: APPEAL PROCESS <br /> Community Home Trust Policy Regarding the Resolution of Disagreement about Applicant <br /> Eligibility Process by which an Applicant may request a Board Review <br /> Community Home Trust provides a review process for any applicant who disagrees with a <br /> decision made by senior staff regarding the applicant's eligibility to purchase. This review is <br /> limited to decisions regarding: <br /> - Live/work eligibility requirements <br /> - Meeting qualification for first time homebuyer status <br /> - Income eligibility requirements <br /> - Compelling or Special Circumstances <br /> - Asset limits <br /> The applicant should make the request directly to the Board President or by asking the Executive <br /> Director to convey the request. This request should be made in writing and will include a brief <br /> written summary that explains why the applicant disagrees with the staff decision or is requesting <br /> a waiver. The Home Trust staff will also provide a brief summary of its decision and the reasons <br /> for making the decision. <br /> The Board President will, in a timely manner, convene a committee of at least 3 Board Members <br /> to review the decision. The Executive Director may not serve on this Committee. The <br /> Committee will first review the written summaries from the applicant and from the staff. The <br /> Committee may, at its sole discretion, proceed with one of the following options: <br /> Render a decision based upon the written information supplied by both parties, <br /> Schedule a meeting with both parties to gather further information. <br /> If a meeting is scheduled, then it will include the committee members, a member of the Home <br /> Trust staff who is knowledgeable about the original decision, and the applicant. The Committee <br /> will ask those questions it deems necessary to make an informed decision. <br /> The Committee will render a decision within 10 business days of the review, or request <br /> additional information. Once all information is received, the committee will provide a written <br /> response to the applicant and the staff. Any decision made by the Committee is final and not <br /> subject to further review. <br /> Approved by the Community Home Trust Board: January 11, 2011 <br />