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DocuSign Envelope ID:61B0186F-FC84-4AEA-A28C-BF187CFEC9D1 <br /> Orange County Government <br /> Exchange 2016 Upgrade 14,11A <br /> Project#OP132913/r1.0 <br /> Table of Contents <br /> NWN CORPORATION SUMMARY..................................................................................................................3 <br /> WHYCHOOSE NWN.....................................................................................................................................................4 <br /> STATEMENTOF WORK(SOW).......................................................................................................................6 <br /> SCOPEINTRODUCTION...................................................................................................................................................6 <br /> PROJECT MANAGEMENT METHODOLOGY .........................................................................................................................6 <br /> 1-INITIATE PHASE........................................................................................................................................................6 <br /> 2—DESIGN&PLANNING PHASE .....................................................................................................................................7 <br /> 3—PREPARE PHASE ......................................................................................................................................................8 <br /> 4-EXECUTE PHASE.......................................................................................................................................................8 <br /> 5-TRANSITION PHASE...................................................................................................................................................9 <br /> OUTOF SCOPE .............................................................................................................................................................9 <br /> ASSUMPTIONS AND REQUIREMENTS.......................................................................................................... 10 <br /> GENERALASSUMPTIONS..............................................................................................................................................10 <br /> DATACENTER ASSUMPTIONS........................................................................................................................................11 <br /> PROJECT SERVICES FINANCIALS.................................................................................................................. 13 <br /> BILLINGTERMS...........................................................................................................................................................13 <br /> ATTACHMENT 1. PROJECT DELIVERY METHODOLOGY................................................................................. 14 <br /> ATTACHMENT 2. PROJECT CHANGE REQUEST(PCR) .................................................................................... 16 <br /> ATTACHMENT 3. MILESTONE/ACCEPTANCE (MA) FORM ............................................................................. 17 <br /> ATTACHMENT 4. CUSTOMER SATISFACTION SURVEY.................................................................................. 18 <br /> ATTACHMENT 5. NWN PUBLICITY RELEASE FORM....................................................................................... 19 <br /> Statement of Confidentiality <br /> The contents of this document have been developed by NWN Corporation (NWN). NWN considers the contents <br /> of this document to be proprietary and business confidential information.This information is to be used only in <br /> the performance of its intended use.This document may not be released to another vendor, business partner or <br /> contractor without prior written consent from NWN.Additionally, no portion of this document may be <br /> communicated, reproduced, copied or distributed without the prior consent of both the Customer and NWN. <br /> www.NWNIT.com Page 2 of 19 <br />