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DocuSign Envelope ID:61B0186F-FC84-4AEA-A28C-BF187CFEC9D1 <br /> Orange County Government <br /> Exchange 2016 Upgrade MIAProject#OP132913/r1.0 <br /> Attachment 4. Customer Satisfaction Survey <br /> Customer: Survey Date: <br /> Project Name &Code: O Survey completed in person <br /> Project Start Date: <br /> 0 Survey completed via email <br /> Project End Date: <br /> NWN is dedicated to providing its Customers with the highest quality of service. To help us in this effort, please <br /> take a few minutes to provide feedback on our services. <br /> 5=Very Satisfied Comments <br /> Satisfaction Criteria 1=Very Unsatisfied (particularly for any scores below 'T') <br /> 5 4 3 2 1 <br /> 1. Rate the quality of the stated <br /> deliverables <br /> 2. How well did the engagement meet the <br /> expected project schedule? <br /> 3. How well did the project cost meet the <br /> expected budget? <br /> 4. How well did the delivered solution <br /> meet the stated scope? <br /> 5. How well were risks and issues <br /> communicated? <br /> 6. Rate the level of teamwork displayed <br /> by the project team. <br /> 7. Rate the value of the engagement. <br /> 8. Rate your overall experience with <br /> NWN. <br /> Yes No <br /> 9. Are you willing to serve as a reference? <br /> 10. Would you use NWN again? <br /> 11. Would you support NWN in the Note: If you answered yes to this <br /> creation of a case study* based on this question, please complete the attached <br /> project? Publicity Release Form. <br /> *A case study consists of a high-level overview of the project in a format that can be shared with other Customers seeking similar <br /> consulting services. The study may contain a description of your business,the business challenge faced by you before the project the <br /> solution implemented,the project approach,and the business results. <br /> Tell us what you liked most about the What can we do to improve on the Any general comments: <br /> service we provided: service we provided? <br /> I <br /> www.NWNIT.com Page 18 of 19 <br />