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DocuSign Envelope ID:61B0186F-FC84-4AEA-A28C-BF187CFEC9D1 <br /> Orange County Government <br /> Exchange 2016 Upgrade 14,11A <br /> Project#OP132913/r1.0 <br /> Project Deliverable/Milestone Acceptance <br /> As phases are completed the Project Deliverables Acceptance document will be revised and discussed during <br /> status meetings. Percent complete will be documented and initialed by the client so that recognition for <br /> progress can be acknowledged throughout the project. Each project deliverable/milestone, requires mutual <br /> acceptance in the form of an executed Milestone/Delivery Acceptance (MA) Form,Attachment 3. This will <br /> initiate a billing event while authorizing the projects team to proceed through the agreed upon project plan. At <br /> the end of the project,the last MA form will be signed by the project sponsor indicating that the project is <br /> complete. <br /> Customer Survey and Publicity Release <br /> At the conclusion of this engagement,you will be solicited directly via phone by a member of the post-delivery <br /> team or asked to complete a Customer Satisfaction survey and Publicity Release Form (Attachments 4 and 5). <br /> We look forward to gaining a more detailed understanding of your experience and sharing our experience. This <br /> feedback is greatly appreciated and valued by the NWN team. <br /> www.NWNIT.com Page 15 of 19 <br />