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DocuSign Envelope ID:61B0186F-FC84-4AEA-A28C-BF187CFEC9D1 <br /> Orange County Government <br /> Exchange 2016 Upgrade 14,11A <br /> Project#OP132913/r1.0 <br /> Attachment 1 . Project Delivery Methodology <br /> NWN approaches our customer engagements using a unique integrated methodology. Our solutions matrix <br /> allows us to provide engagements and delivered technologies. This approach engages the customer at the point <br /> of need for the particular project: at points along the solution lifecycle from business requirements analysis and <br /> identification, project concept and definition, assessments, designs, development, implementation and <br /> integration to on-going support. <br /> Gate Review Gate Review <br /> Design Sign-off Functional Sign-off <br /> IMIM IM:]MIM Alzb� <br /> 1. Cfiitiate Z. Assess 3. Design 4. Prepare S. Exectfte C. Tn. nsitinn <br /> Client kick off Sites surveys Data review and Staging Deployment Post production <br /> gap analysis"as-is validation <br /> Project approach Validate business -to-be" Lab build out and Integration <br /> and technical testing Project approach <br /> Business assumptions Workflow Implementation <br /> requirements& diagramming Pilot/proof of Deliver as-built <br /> scope definition Systems current concept Cutover documentation <br /> state Service catalog <br /> Roles and development Pre-production Communication Knowledge transfer <br /> responsibilities Document build-out plan <br /> environments High-level Maintenance <br /> Communication infrastructure Final design Initial schedule activation <br /> plan Review inventories design(physical& validation <br /> logical) Project closure <br /> Initial Schedule Conduct <br /> assessments Automation, Transfer to <br /> orchestration,and customer support <br /> maintenance <br /> solutions design Activate N(Zgr4� <br /> Managed Services <br /> as Applicable <br /> Project Management Methodology <br /> An NWN Project Manager will be assigned to this project and, utilizing the NWN project methodology, is <br /> responsible for ensuring the successful delivery of this initiative as defined in this scope.The NWN Project <br /> Manager will provide timely communications, status updates, project timelines and tasks,team activity <br /> coordination and issues management and escalation to the project sponsor. The NWN Project Manager will use <br /> the appropriate tools necessary to complete the project successfully based on the scope of work for the project. <br /> Project Change Request <br /> In the event of changes that occur during the project the NWN PM will process a Project Change Request (PCR) <br /> to identify the needed change and effects it will have on the project along with funding that may be needed to <br /> complete the change.This PCR will be reviewed and agreed to by NWN and client prior to the change being <br /> implemented. A sample PCR is included as Attachment 2. <br /> www.NWNIT.com Page 14 of 19 <br />