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DocuSign Envelope ID:61B0186F-FC84-4AEA-A28C-BF187CFEC9D1 <br /> Orange County Government <br /> Exchange 2016 Upgrade 14,11A <br /> Project#OP132913/r1.0 <br /> 12. Customer is responsible for providing all Cable Management (Vertical and Horizontal) in order to correctly <br /> route each patch cable from the newly installed network equipment to the appropriate patch panel. <br /> 13. Customer must provide access along with safety, security&emergency protocols for NWN staff for all the <br /> appropriate areas in the facility in order to complete the work effort included in this proposal. <br /> 14. Customer is responsible for all environmental concerns in each network closet that NWN will install new <br /> equipment. If equipment problems arise due to excessive heat or water in the network closets,then the <br /> Customer is responsible for all equipment replacement costs. <br /> 15. Customer must provide free and clear access to the network equipment racks in each network closet. <br /> 16. Customer must provide a work area large enough for receipt of all new equipment for this project. <br /> 17. Customer must provide outside phone and Internet access for all NWN staff when onsite. <br /> 18. Customer must provide a dedicated point of contact for the entirety of this project. This Contact must be <br /> available during major steps in the installation process. If the Customer contact is not available during the <br /> process and schedules slide due to Customer unavailability,then Customer costs may arise to the delayed <br /> schedule. <br /> 19. Customer and NWN will mutually agree upon downtime prior to any installation and ensure this <br /> downtime is scheduled in advance so the Customer can make appropriate preparations at the facility. <br /> 20. Customer must obtain all necessary work permits. <br /> 21. Customer must provide adequate parking for the NWN project team at no additional charge to NWN. <br /> 22. Customer's responsible for removal of shipping packaging once all the equipment is received at the <br /> Customer site. <br /> 23. Customer must have ACTIVE manufacturer support contracts on any existing equipment that NWN will be <br /> upgrading or updating during this work effort. <br /> 24. Adjacent equipment, including equipment that is connected to elements being worked on by NWN, has <br /> manufacturer support as well as customer-assigned support personnel to address any issues that arise <br /> during the work under this engagement. <br /> 25. Services will be restored to pre-upgrade/pre-migration status/condition. Resolution of any pre-existing <br /> issues is not within the scope of this engagement. <br /> 26. Customer will provide existing "as built" information, including diagrams and other documentation. <br /> Data Center Assumptions <br /> 1. Customer is responsible for defining the air-flow(hot and cold row) requirements for the data center prior <br /> to NWN installing any network equipment in the data center. If air-flow requirements change the type of <br /> equipment that is required,then the Customer will be responsible for the additional equipment costs. <br /> 2. Customer has provided an accurate end-point count for any licensing requirements in the attached Bill of <br /> Materials. If there are additional licenses that are required, then there will be an additional cost to the <br /> Customer. <br /> www.NWNIT.com Page 11 of 19 <br />