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DocuSign Envelope ID:61B0186F-FC84-4AEA-A28C-BF187CFEC9D1 <br /> Orange County Government <br /> Exchange 2016 Upgrade 14,11A <br /> Project#OP132913/r1.0 <br /> Statement of Work (SOW) <br /> Scope Introduction <br /> This project consists of the planning and execution of an upgrade of Orange County's existing Exchange 2010 <br /> environment to latest Microsoft Exchange 2016 release. This includes two load balanced CAS servers and one <br /> database server. <br /> Customer Opportunity <br /> The following points are captured as the customer's measures as indicators of a successful project: <br /> ■ Upgrade and migration of mail from the existing Exchange 2010 environment to a new Exchange 2016 <br /> environment running as VM's on Nutanix hardware. <br /> Project Management Methodology <br /> An NWN Project Manager will be assigned to this project, utilizing the NWN Project Methodology(see Appendix <br /> e),to ensure the successful delivery of this initiative as defined in this scope.The following outlines the roles <br /> and responsibilities of the NWN Project Manager: <br /> ■ Act as a single point-of-contact between NWN and Customer <br /> ■ Ensure thorough project communication with project stakeholders and team members <br /> ■ Develop & maintain detailed project plan, task plan, schedule &communications plan <br /> ■ Prepare, distribute &communicate regular status, action item & related project reports <br /> ■ Manage project scope and respond to change requests <br /> ■ Define and manage the escalation process <br /> ■ Conduct project kickoff, status, milestone and review/closure meetings <br /> ■ Review all Project Documentation and Deliverables <br /> ■ Oversee knowledge transfer <br /> 1 - Initiate Phase <br /> The initiate phase of the project is critical to establishing a firm foundation for the launch and delivery of the <br /> project.Activities in this phase of the project include: <br /> ■ Internal kickoff meeting—this meeting involves the NWN Sales Team and the NWN Implementation Team. <br /> At this meeting,the entire NWN team is made aware of the Customer's expectations that were set during <br /> the Sales process to ensure all communication is translated to the Implementation Team for the remote <br /> work effort. <br /> ■ External kickoff meeting—this meeting involves the NWN Team and the Customer's Team and usually <br /> takes place at the Customer's site. During this meeting, all aspects of the project will be reviewed and <br /> established.This includes, but is not limited to: logistics management, roles and responsibilities of all <br /> project team members, draft schedule,task plan and work breakdown structure (WBS), communications <br /> plan and design and implementation approaches. <br /> www.NWNIT.com Page 6 of 19 <br />