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16 <br /> ATTACHMENT IV—MANDATED PERFORMANCE REQUIREMENTS: <br /> Energy Programs <br /> Standard Measure County Performance Rationale and Authority <br /> Measure <br /> 1 The County will process The County will process <br /> 95%of Crisis Intervention 95%of Crisis Ensure that eligible individuals in a <br /> Program(CIP)applications Intervention Program household without a heating or cooling <br /> within one(1)business day (CIP)applications source receive relief as soon as possible. <br /> for applicants with no heat within one(1)business <br /> or cooling source. day for applicants with 42 USC §§ 8621-8630 <br /> no heat or cooling l0A NCAC 71 V <br /> source. <br /> 2 The County will process The County will process Ensure that eligible households who are i <br /> 95%of Crisis Intervention 95%of Crisis danger of losing a heating or cooling <br /> Program(CIP)applications Intervention Program source receive financial assistance to <br /> within two(2)business (CIP)applications avert the crisis. <br /> days of the application date within two(2)business <br /> for applicants who have a days of the application 42 USC §§ 8621-8630 <br /> heat or cooling source. date for applicants who 10A NCAC 71 V <br /> have a heat or cooling <br /> source. <br /> Page 7 of 14 <br />