Agenda - 12-14-2004-5q - Laserfiche WebLink

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lr Section 32. Service to Public Buildings Mr. Phillips reported that TWC had indeed credited the County with the equivalent cost of providing r25 feet of aerial cable when preparing cost estimates for extending service to the Government Services Building, Since the items in Exhibit A relating to Customer Service Standards will be worked back into the main body of the franchise agreement (see discussion at Section 5, Customer Service Standards, above), Exhibit B will become Exhibit A, "Public Facilities to Receive Free Basic Cable Service." Note that a reference therein to "Section 2g" should be verified, since section numbering of the franchise agreement is being changed. Mr. Phillips reiterated his intention to provide Ms. Harvey with a "fact sheet" describing how customer complaints will be processed by TWC, The fact sheet will include the expectation that the County will encourage customers to first contact TWC and an explanation of how "escalated" complaints made by the Manager's Office on behalf of customers will be handled by TWC. Ms. Harvey acknowledged receipt from Ms. Curtis of a copy of an actual TWG subscriber bill, She said that she is likely to authorize removal of the County Manager's telephone number from the cable bill after an agreed upon franchise ordinance is approved by the BOCC, Next Session The parties agreed to meet next on Wednesday, November i~ from i:oo to 5:00 PM at the TWC offices in Morrisville. Mr. Phillips offered to have lunch available at i2:3o before the meeting. (The date of the next session was subsequently changed to December 21, 2004.)