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DocuSign Envelope ID:OADE138B-093C-4937-85B5-78AC72BBFDD6 <br /> SOW-09122018 <br /> 5.2 Billing Terms <br /> • Service Fees for Committed Hours are 100% billable upon SOW execution <br /> • Additional hourly fees for Services are billable monthly in arrears <br /> 5.2.1 Additional Hours <br /> • Additional blocks of hours may be purchased in advance of or upon exhaustion of contracted <br /> hours at the contracted rate referenced in the Services Fees Section via e-mail authorization from <br /> Customer. <br /> • Requests for additional hours must be sent by e-mail from Customer to <br /> irservices(D_secureworks.com and Customer acknowledges and agrees that any such e-mail will <br /> be from a representative of Customer authorized to commit Customer to the purchase of the <br /> additional hours and is binding on Customer. <br /> • Customer acknowledges and agrees that if Purchase Orders (P.O.$) are required for the <br /> transaction with Secureworks to extend the contracted hours, an updated P.O. will be issued to <br /> Secureworks for the number of hours specified in the authorizing e-mail within seven (7) calendar <br /> days from the date of the acknowledged receipt of the e-mail by Secureworks. If an updated P.O. <br /> is not received within 7 calendar days, Secureworks may terminate the engagement and, in any <br /> event, Customer acknowledges and agrees that it remains responsible for any additional hours <br /> worked by Secureworks until such P.O. is received. <br /> 5.2.2 Committed Hours <br /> • Customer may terminate an Engagement by providing 24-hour advance notice to stop all work <br /> against this SOW. Committed Hours will be forfeited if Engagement is terminated prior to <br /> exhaustion of those hours. <br /> • Notice for termination of Engagement must be sent by email to irservices(o)_Secureworks.com. <br /> • Consumed hours will be calculated in quarter-hour increments. <br /> • All Committed Hours are non-refundable and non-transferable for other Secureworks services. <br /> Any unused hours within a given year expire and are forfeited on the anniversary of SOW <br /> execution. <br /> 5.3 Expenses <br /> Customer agrees to reimburse Secureworks for all reasonable and actual expenses incurred in <br /> conjunction with delivery of the Service. <br /> These expenses include, but are not limited to: <br /> • Travel fees related to transportation, meals and lodging to perform the Services, including travel to <br /> the Customer location(s). <br /> • Media storage, specific equipment, or licensing necessary for forensic work. <br /> • Monthly fees for other purchased infrastructure to support service delivery(e.g., public cloud <br /> computing services) may apply, should Secureworks and Customer agree that usage is necessary <br /> to complete the Engagement. <br /> 6 SOW Term <br /> The term of this SOW shall commence on the SOW Effective Date and terminate on the earlier to occur of <br /> (i)the date which is one (1) year thereafter, or(ii)the completion of the Services (the "SOW Term"). <br /> Classification://Secureworks/Confidential -Limited External Distribution: <br /> //Secureworks/Confidential- Limited External Distribution <br />