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6 <br /> 1 • Rates and Billing <br /> 2 • Information and Outreach <br /> 3 • Bill Assistance <br /> 4 • Water Efficiency Retrofits <br /> 5 • Leak Identification <br /> 6 • Community Partnership <br /> 7 <br /> 8 Care to Share Contributions - graph <br /> 9 <br /> 10 Leak Notification and Mobilization with Aqua Vista Web Portal <br /> 11 <br /> 12 Aqua Vista <br /> 13 • Pick Your Due Date <br /> 14 o Customers can select the billing due date that best aligns with their financial <br /> 15 situation and income stream <br /> 16 • Proactive Notifications <br /> 17 <br /> 18 OWASA's Key Goals for Diversity and Inclusion <br /> 19 1. The diversity of OWASA's workforce reflects the communities we serve. <br /> 20 2. Inclusive work environment for everyone that encourages and supports each Team <br /> 21 member to contribute to their full ability towards OWASA's Mission. <br /> 22 <br /> 23 Formed Employee Support Groups <br /> 24 Leadership <br /> 25 o Make D&I a priority for OWASA <br /> 26 o Provide resources for D&I (time, training, and funds) <br /> 27 o Sustain program momentum <br /> 28 o Role models, champions, and cheerleaders for D&I <br /> 29 o Accountability for D&I <br /> 30 Recruitment <br /> 31 o Review and improve recruitment and selection processes <br /> 32 o Ensure consistency in fairness and equity throughout OWASA <br /> 33 o Discuss measurable progress indicators <br /> 34 o Promote awareness of OWASA's D&I initiative <br /> 35 o Promote awareness of opportunities for development and growth at OWASA <br /> 36 Resource <br /> 37 o Safe space for everyone to provide views and experiences concerning D&I from <br /> 38 top down and bottom up <br /> 39 o Empower and encourage employees to reach out <br /> 40 o Be role models and ambassadors for D&I <br /> 41 o Liaison with leadership <br /> 42 <br /> 43 Mandatory Training for Supervisors and Voluntary Training for Employees <br /> 44 OWASA Board of Directors <br /> 45 • 5 training/work sessions with consultant <br /> 46 • Provide staff resources and support for Diversity and Inclusion program <br /> 47 • Receive routine reports from staff on accomplishments and action plans <br /> 48 <br /> 49 PUBLIC COMMENT: <br />