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DocuSign Envelope ID:AA335D7A-5559-49E4-8BFB-49DFC3C62F17 <br /> to those locations? <br /> Yes <br /> If No, Explain: Click here to enter text. <br /> 8. What are the Cloud provider's contractual obligations with respect to litigation holds on <br /> County data? <br /> LexLoci will perform a point-in-time snapshot of all data at the request of the County. <br /> 9. What are the Cloud provider's contractual prohibitions on disclosing data to individuals, <br /> groups or organizations making record requests, unless so directed by an authorized <br /> County official? <br /> Data will not be disclosed, to the extent permitted by law, to any entity other than the <br /> County. <br /> 10. Does the contract obligate the Cloud provider to allow third-party audits and/or <br /> certifications related to infrastructure and security, including penetration testing and <br /> vulnerability assessment, as requested by the County? <br /> Yes <br /> If No, Explain: Click here to enter text. <br /> 11. Does the contract obligate the Cloud provider to allow third party onsite inspections of <br /> the Cloud provider's infrastructure and security practices on a specified basis? <br /> Yes <br /> If No, Explain: Click here to enter text. <br /> 12. Does the contract obligate the Cloud provider to provide security documentation upon <br /> request by the County? <br /> Yes <br /> If No, Explain: Click here to enter text. <br /> 13. Does the contract obligate the Cloud provider to supply the County with the provider's <br /> performance records, including access to daily and weekly service quality statistics? <br /> Yes <br /> If No, Explain: Click here to enter text. <br /> 14. Explain the contractually obligated service level parameters, minimum levels, specific <br /> remedies and penalties for non-compliance for: <br /> 1) Uptime The YouPlea platform inherits many availability characteristics from Amazon Web <br /> Services. All AWS services utilized by YouPlea are highly available and fault tolerant, with an <br /> expected 99.99% uptime. In the event of a service disruption of our underlying infrastructure, <br /> customers will be notified by e-mail. <br />