Agenda - 11-16-2004-5d - Laserfiche WebLink

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KNOWLEDGE REQUIRED BY THE POSITION: o Knowledge of multiple computer operating systems and programs, including email, server, network, desktop, security and backup systems, n Knowledge of trends and standards of the computer industry, and relevant local, state, and federal regulations. o Skill in project management methodologies, including developing project plans, managing risks, assessing scope, developing resource plans, testing, implementation and user acceptance. o Ability to manage a Help Desk, o Skill in troubleshooting and problem solving. o Skill in management and supervision. o Skill in oral and written communication, SUPERVISORY CONTROLS: The Chief Information Officer assigns work in terms of department and countywide goals and objectives. The work is reviewed through observation of department activities. GUIDELINES: Guidelines include relevant state and federal laws, county ordinances, department policies and procedures, and established standards in the computer information services field. These guidelines require judgment, selection, and interpretation in application, COMPLEXITY: The work consists of varied administrative and technical duties. Troubleshooting as a result of virus attacks, hackers, 3`d party software, and user behavior that are outside of the County's influence contributes to the complexity of the work, Juggling conflicting priorities due to multiple system problems and the level of IT staff in relation to the number of County users also contributes to the complexity of the work. SCOPE AND EFFECT: The purpose of this position is to operate and maintain Orange County computing resources, through help desk management, IT support operations, project management and external support resources. PERSONAL CONTACTS: Contacts are typically with co-workers, department heads, other county employees, members of Human Services Automation committee, members of PC Users group, vendors, consultants, and representatives from other local/state government agencies, PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, consult on operational needs, resolve problems, negotiate and settle matters, and provide services, PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity and must distinguish between shades of color.