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Supervision of help desk support operations including coordinating responses to requests, <br />directing priorities, assigning resources, managing schedules, communications and <br />providing technical direction that will allow staff to effectively and efficiently troubleshoot and <br />resolve problems such as hardware and software issues, mainframe support issues, email <br />problems with spam and vin~ses, and other related general technical problems for internal <br />and external users. <br />• Technical support and consultation with vendor support teams, third party consultants and <br />Internet connectivity providers to troubleshoot and determine the causes of email system <br />instability and Internet access issues. <br />• Supervision of technical operations staff including Network Administrator, Information <br />Technology Analyst, Information Technology Support Specialist, Information Technology <br />Support Analyst and temporary staff. <br />The position has been filled and the employee hired within the hiring range. <br />Personnel has completed a classification review of the position's planned duties and <br />responsibilities. Based on this, Personnel recommends the position be classified as IT <br />Operations Supervisor at Salary Grade 24. (This is a reduction from the position's former title <br />and salary grade of Information Systems Director at Salary Grade 29.) <br />FINANCIAL IMPACT: By changing the classification and salary grade from IT Director at <br />Salary Grade 29 to IT Operations Supervisor at Salary Grade 24, the position's salary range will <br />be reduced from $66,992 - $107,097 to $52,335 - $83,664. <br />RECOMMENDATION(S): The Manager recommends that the Board approve amending the <br />Classification and Pay Plan by changing the classification of Information Systems Director to IT <br />Operations Supervisor at Salary Grade 24. <br />