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DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 <br /> XenTegra <br /> 2.1 PERIOD OF PERFORMANCE <br /> Orange County Government has requested that XenTegra provide this remote support and maintenance service <br /> two(2)day(s) per month at eight(8) hours per day based on a set schedule this contract.This agreement is valid <br /> for six(6) months of service. <br /> During the period of the contract XenTegra will assign a dedicated consultant to work with Orange County <br /> Government and the assigned consultant will provide services for each session unless otherwise discussed and <br /> confirmed with Orange County Government. <br /> The Services shall commence on January 1, 2019 and shall continue through June 30, 2019. Orange County <br /> Government and XenTegra will work together to select the set days each month for this service. <br /> 2.2 SERVICES <br /> XenTegra consultant will provide advice and guidance and apply industry recommend practices related to the in- <br /> scope technologies to assist Orange County Government in maintaining the health and performance of the Citrix <br /> platform(s). XenTegra consultant will perform technical support and maintenance tasks based on industry <br /> recommended practices and as assigned by Orange County Government during the established schedule. These <br /> services include, but are not limited to,all Citrix technologies in use by the Orange County Government. XenTegra <br /> consultant will assist with tracking to closure support tickets opened with Citrix Technical Support. <br /> Should an urgent Citrix support issue arise outside the set monthly schedule, Orange County Government may <br /> contact XenTegra for support, however,XenTegra cannot guaranty a response time. In such cases a qualified <br /> XenTegra consultant will respond as quickly as possible. XenTegra will bill at the contract rate of$275 per hour for <br /> such instances. <br /> 2.3 TASKS OUT OF SCOPE <br /> Consultant will not engage in major platform upgrade activities in the context of this service (A major upgrade can <br /> be defined as an upgrade requiring architectural changes). Such project requirements will be discussed with <br /> Orange County Government and a separate engagement will be developed with a formal scope of work and a <br /> project plan will be provided upon request. <br /> Therefore, it is understood that all services requested by Orange County Government that are above the specified <br /> and scheduled hours will be billed on the normal billing cycle. Additionally,all services requested by Orange County <br /> Government that fall outside of the terms of this agreement will be considered a project, and will be quoted and <br /> billed as separate, individual services.All services provided outside of the scope of this contract will be billed at the <br /> rate of$275 per hour unless otherwise defined. <br /> XenTegra <br /> Page 5 of 8 <br />