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<br /> <br />14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br /> No* 14: Residents reported that it varies how long it <br />takes to answer a call bell. A call placed while we <br />were there took more than 15 min to be <br />answered. The CNA who responded was <br />however very courteous.The response time was <br />discussed with administrator at exit interview. <br /> <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br /> NA <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br /> Yes <br /> <br /> Yes* <br /> 16: Residents can access their funds during <br />business office hours. <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br /> Yes* <br /> Yes <br />Residents have to request snacks. Snacks are <br />available when water is brought to the room. <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br /> Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br /> Yes* <br /> No* <br />The Resident’s Council has begun recently and <br />the Administrator is encouraging families to start <br />a Family Council <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br />Timeliness of responses to call bells. <br /> Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the visit. <br /> <br />This facility received its Medicare/Medicaid <br />certification September 19, 2018. At the time of <br />this visit there was 25 residents. The <br />Administrator said that they have a total of 108 <br />skilled beds and 7 assisted living beds. Thus only <br />part of the facility is open and being used. <br /> <br />The issue of long response time for call bells was <br />brought up with the Administrator. He responded <br />by saying that they have one hall that was wired <br />incorrectly and the calls go to a nursing station <br />that is not yet used. He is working on getting that <br />issue resolved. When told that the issue was not <br />on that hall he said that he would look into it. He <br />also informed us that the call bell system records <br />response times so that administration can review <br />timeliness of responses to call bells after <br />receiving complaints from residents or families. <br /> <br /> <br />This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. <br />Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.