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C Second , the . health department staff has , gathered information on a comprehensive external review of shelter operations . There are at least two organizations that conduct these assessments nationally . One is the Humane Society of the United States ( HSUS ) and the other is the American Humane Association . Both conduct assessments that address such areas as shelter operations , adoptions , spay/neuters , field services , community outreach , governance , management and leadership , human resources , and. financial information . A description of each consultation service is attached . An external assessment would provide an unbiased view of shelter operations and offer benchmarks with other organizations providing , shelter services nationwide . To the health department ' s knowledge there has not been an external assessment of operations since the inception of the contract with the APS for the operation of the shelter. In addition to the usual areas of operations , management , and leadership ; Staff is proposing that the assessment address the issues outlined below specifically , and seeks Board feedback or clarification on any other areas of concerns . • Program and management improvements • Public interaction and customer service/satisfaction • Considerations 'for the design , maintenance , and programming of any new facility • Continued review and consideration of best disease management practices • Adoption policies ( ensuring that healthy animals are adopted ) • Provisions for effective , low-cost spay/neuter operations • Operational policies , procedures , protocols * Records- keeping • Rules codification and review • Governing structure ; • Other systems to support the humane treatment of animals and that promote public . understanding and trust Either agency would require the organization being studied to submit the 'formal request for an assessment , therefore the APS Board will consider the proposal at their meeting on October 14 . The Board of County Commissioners would be entered as a coe-requestor and receive the full report of findings for in depth consideration . The ' entire assessment process beginning after a contract is established would take from four to six months . Additionally , staff has attached the following reports for your review and reference : • Background Information • APS Funding Request and Contract • Shelter Statistics • Financial Statement • Organizational By Laws Minutes from the Animal Control and Environmental Health Committee of the Board of Health when it dealt specifically with shelter performance issues , • County Attorney memo re : open meetings and public records law applicability to APS