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MINUTES-Draft ORANGE COUNTY BOARD OF HEALTH October 24, 2018 S:\Managers Working Files\BOH\Agenda & Abstracts\2018 Agenda & Abstracts/ October Page 3 before a 3rd hygienist was hired. The Dental Health Improvement Plan Services strategies to improve include: • Continuing to utilize UNC Dental School hygiene students on Tuesdays and Thursdays. • Investigating the possibility of one late clinic per week and include questions about hours of operation in the survey. • Including a question regarding the likelihood of patients going to Chapel Hill clinic location if offered. • Upload Spanish-language surveys to Solutionreach. Personal Health Services (PHS) collected paper patient satisfaction surveys that were distributed during one week in August. Surveys were available in English and Spanish. There were a total of 29 surveys collected at SHSC and 32 surveys at WHSC respondents. The decreased response rate was attributed to the transition to Epic which also caused clinics to see fewer patients. Not all respondents answered all of the questions. The results included: • Satisfaction with location convenience was 100% at both locations. • The rate at which respondents agreed on the ease of making an appointment was 94% at WHSC and 93% at SHSC. • Overall satisfaction rate was 78% at WHSC and 97% at SHSC • Satisfaction with interpreter services was high at both clinical sites with 100% at WHSC (with 10 out of 10 clients responding) and 88% at SHSC (with 7 out of 8 clients responding). There was a space for open comments. Only positive comments were received. They included: • The phlebotomist was lovely. • Nothing at all – I’m very pleased with the services. • I have found this office to be extremely professional at all visits! Well done and kudos to the staff. Ms. McCall stated that the goal is to have efficient, effective, and patient-centered care. The PHS plan for improvement includes: • Continuing to assess customer satisfaction as the challenge is getting people to respond. • Investigating approaches for continuous patient feedback data – possibly via text surveys. The BOH had questions that were addressed by Ms. Hudson, Ms. Julian and Ms. McCall. B. 1st Quarter Financial Reports & Billing Dashboard Reports Rebecca Crawford, Financial and Administrative Services Director, gave a report on the 1st quarter revenue and billing accuracy. Her report is as follows: • Total Health Department Revenue: Average YTD monthly revenue in FY19 after the first quarter is $157k/month or $471k YTD, representing 13.6% of our overall budgeted revenue for the year. Multiple factors