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DocuSign Envelope ID:561AE95D-AC72-4264-B6FD-D416224A6CC5 <br /> 2.2.3 Online C Remote System 5Upport & Diagnostics <br /> Online 1 Remote System Support&Diagnostics.Monday through Friday:8;00AM- <br /> 5:OOPM System and software troubleshooting and diagnostics will be provided <br /> remotely through the online support service (up to 8 hours)to enable faster response <br /> to emergency service requests and to reduce the costs and disruptions of downtime. <br /> Siemens will respond,Monday through Friday,during the hours of 8:00 AM—5:00 <br /> PM,excluding Holidays,upon receiving notification of an emergency,as determined <br /> by your staff and Siemens. <br /> If remote diagnostics determine a site visit is required to resolve the problem,a <br /> technician can be dispatched. Onsite dispatch will be billable per our current time <br /> and material policy (see Appendix A). <br /> f <br /> I <br /> i <br /> I <br /> I <br /> i <br /> E <br /> k <br /> Siemens Industry, Inc. June 1, 2016 Page 8 <br />