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DocuSign Envelope ID:561AE95D-AC72-4264-B6FD-D416224A6CC5 <br /> 2 Service Solution <br /> 2.1 Service Team <br /> An important benefit of your Service Agreement derives from having the trained <br /> service personnel of Siemens familiar with your building systems. our <br /> implementation team of local experts provides thorough,reliable service and <br /> scheduling for the support of your system. <br /> The following list outlines the service team that will be assigned to the service <br /> agreement for your facility. <br /> Orange County's Assigned Team of Service Professionals will include: <br /> Brian Fleischhauer,Service Program Manager,is responsible for ensuring that <br /> our contractual obligations are delivered,your expectations are toeing met and you <br /> are satisfied with the delivery of our services. <br /> Christian Anderson, Primary Building Automation Specialist is responsible for <br /> performing the ongoing service of your building automation system. <br /> Brian Bentley is your Secondary Building Automation Specialist. Brian will be <br /> familiarized with your system to provide assistance in two man task and in-depth <br /> backup coverage. <br /> Jake Snyder,Service Sales Account Executive manages the overall strategic <br /> service plan based upon your current and future service requirements. <br /> Craig Martin,Service Operations Manager is responsible for managing the <br /> delivery of your entire support program and service requirements. <br /> Customer Response Center <br /> Emergency Phone I Online Response—Normal Business Hours=Service <br /> Team Leader.After Hours= Siemens Emergency Response Center <br /> Siemens Help Line.1 -866-728-7678 t <br /> f <br /> If <br /> I <br /> Brian Fleischhauer is responsible for scheduling your preventive maintenance <br /> visits, and handling your emergency situations by taking the appropriate action. <br /> E <br /> Brian Fleischhauer or Mary Beth Davis can assist with all service invoicing f <br /> including your Technical Support Program and Time and Material projects. <br /> Siemens Industry, Inc. June 1, 2016 Page 4 <br />