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32 <br /> 12. Cloud Backup Service. <br /> a. Spectrum is not the manufacturer or supplier of any Cloud Backup Service software components.Customer shall be responsible for <br /> updating Cloud Backup Service from time-to-time based on updates provided by the software manufacturer, and any failure of <br /> Customer to perform such updates shall relieve Spectrum from any responsibility to ensure that Cloud Backup Service remains <br /> operational. <br /> b. Customer understands and acknowledges that(1)it is Customer's sole responsibility to create and retain the Cloud Backup Service <br /> password that is necessary for access to any data stored via the Cloud Backup Service and (2) Spectrum has no access to and <br /> does not know nor keep any record of the password created by Customer. Failure by Customer to retain Customer's Cloud Backup <br /> Service password shall result in complete loss of accessibility to data stored via the Cloud Backup Service. <br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 25 of 26 <br /> ©2016-18 Charter Communications.All Rights Reserved. <br />