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<br /> messages that may be sent within a 24-hour time period. Spectrum may lock inactive mailboxes and prohibit the mailbox from
<br /> receiving new email messages. Customer acknowledges that upon termination of Internet Service, Spectrum will suspend all
<br /> accounts associated with the Internet Service and delete the contents of all mailboxes, if any. Deleted content cannot be recovered.
<br /> Email addresses are not permanently retired and become eligible to be reused at Spectrum's sole discretion.
<br /> b. Mail Storage. In no event will Spectrum be responsible for maintaining, and Spectrum will not guarantee storage of, email for any
<br /> period of time. Spectrum also reserves the right to enforce email storage limits.
<br /> c. Cookies. Customer may access their Spectrum email account at www.spectrumbusiness.net or by using the Customer's software
<br /> application(e.g., Outlook, Outlook Express,and Apple Mail). When accessing email at www.spectrumbusiness.net Customer must
<br /> have its Internet browser configured to accept cookies. Spectrum will notify the End User if the browser is not configured to accept
<br /> cookies.
<br /> 6. Changes of Address. Spectrum may change addressing schemes, including email and IP addresses provided by Spectrum.
<br /> 7. Acceptable Use Policy. Customer shall comply with the terms of Spectrum's Acceptable Use Policy ("AUP") found at
<br /> www.business.spectrum.com and that policy is incorporated by reference into this Service Agreement. Spectrum may revise the AUP
<br /> from time to time and will provide at least 30 days prior written notice of any such revision. Customer shall have 30 days from
<br /> the date it receives written notice of such revision to provide Spectrum with notice that the revisions materially and adversely
<br /> affect Customer's use of the Services. If after receipt of such notice Spectrum is unable to reasonably mitigate the impact on
<br /> such Services, then Customer may terminate the affected Service(s) without further obligation to Spectrum beyond the
<br /> termination date, as Customer's sole and exclusive remedy.
<br /> 8. Spectrum Business WiFi. Spectrum Business WiFi supported by a Spectrum-provided wireless router is a service available to certain
<br /> Customers and provides wireless access to the Internet Service within the Service Location ("WiFi Network"),for which Customer may
<br /> be charged a fee consistent with Spectrum's then-current practices. Customer must purchase Spectrum Internet Service in order to
<br /> receive Spectrum Business WiFi. The Spectrum-provided WiFi router comes programmed with certain default settings and
<br /> configurations for the WiFi Network. Customer may modify the default settings and configurations on the Spectrum-provided WiFi router
<br /> although Spectrum recommends maintaining the default configuration and settings. Spectrum does not guarantee the security of the
<br /> Spectrum-provided WiFi router and Customer's connection to the Internet Service via the WiFi Network. Customer understands and
<br /> agrees that Customer is solely responsible for the security of its WiFi Network and must enable and use encryption in order to access
<br /> Spectrum-provided applications. Customer understands that this service is intended to be used by the Customer and its End Users and
<br /> that Spectrum accepts no liabilities for any third-party usage.
<br /> The Spectrum-provided WiFi router will collect and maintain certain information regarding access to and use of the WiFi Network,which
<br /> information shall include but not be limited to device identifiers, device name, device type, applications and protocols, connections, and
<br /> traffic flows. Such information will be used by Spectrum to provide the Internet Service and support, as well as for Spectrum's internal
<br /> business analytics regarding the use of the Internet Service. Customer acknowledges and agrees that Spectrum shall have access to
<br /> the network name and password associated with the Spectrum-provided WiFi router in order to provide support and diagnostic services.
<br /> Spectrum reserves the right to modify the WiFi network name and password for the Spectrum-provided WiFi router in order to safeguard
<br /> Internet security,the security and privacy of Customer's information,where required by law,or for other good cause to provide, upgrade,
<br /> and maintain the Internet Service, and protect the network, other users of the Internet, or our customers and subscribers. Abusive,
<br /> vulgar, offensive, inappropriate or profane WiFi Network names are prohibited and may be modified in Spectrum's sole discretion.
<br /> Customer acknowledges that the Spectrum-provided WiFi router is Spectrum Equipment.
<br /> 9. Spectrum Business WiFi Hotspot. Spectrum reserves the right to preconfigure the Spectrum-provided WiFi router to distribute a wireless
<br /> Internet access point(i.e., a Spectrum Business WiFi Hotspot, a"WiFi Hotspot")separate from the WiFi Network.Any use of bandwidth
<br /> from such wireless access point by third parties will not be considered to be use by the Customer for any purpose. Customer shall have
<br /> the right to disable such WiFi Hotspot, and shall not be responsible for the security of the WiFi Hotspot.
<br /> a. To be eligible to receive the WiFi Hotspot, Customer must be receiving Spectrum Internet Service. Subject to the foregoing,
<br /> Spectrum will,and Customer grants Spectrum permission to,attach, install,maintain,operate,and upgrade WiFi-related equipment,
<br /> cables and devices ("WiFi Equipment")on and within the Service Location. The WiFi Equipment will be operated by Spectrum, at
<br /> no cost to Customer, in order to provide the WiFi Hotspot at the Service Location(s). Customer agrees to provide a standard power
<br /> source for operation of the WiFi Equipment.
<br /> b. Customer's use of the WiFi Hotspot is subject to the following additional terms and conditions:
<br /> i. The WiFi Hotspot made available at Service Location(s) may be accessed by Customer and its End Users through their
<br /> Spectrum accounts for no additional charge.
<br /> ii. To access the WiFi Hotspot,Customer and its End Users and patrons must have a WiFi-enabled device that meets the technical
<br /> specifications for the WiFi Hotspot.
<br /> iii. Customer grants Spectrum the right to advertise, market and otherwise promote Customer's location(s) as a WiFi Hotspot
<br /> access point(s), in any and all forms of media now known or hereafter developed, in Spectrum's sole discretion, and Customer
<br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 23 of 26
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